Ivybloom Box cares about you and your shopping experience. We spend the time making sure that every item is carefully chosen and presented so that the recipient will love it. However, if you are not entirely satisfied with your purchase, we welcome your feedback at [email protected] We hope that you enjoy our gift boxes as much as we enjoy creating them.
Shipping, Returns & Refund Policy
Please allow at least one week for delivery. Most of our orders are processed within 1-2 business days. If you need your order on or by a specific date please email us at [email protected] and we will do our very best to make it happen!
Due to the time and attention to detail we take in assembling your gift, ALL SALES ARE FINAL. We take great care in making sure your gifts get to you in the same beautiful condition as they left us. If there has been damage to your item(s) in transit, please notify us immediately at [email protected]
We only replace items if they are defective or damaged. Products and packaging may shift in transport and this is not considered a damage or defect.
To be eligible for an exchange, you must be in possession of the item and provide proof of defect via email (photos) within 7 days of delivery date.
Email address: [email protected] or reply to your order confirmation email. Any claims of defect after 7 days are ineligible for exchanged and will not be honored.
If your recipient resides in a condo or apartment , Please provide the recipient’s phone number not YOURS as this may delay delivery and incur a re-delivery charge.
Warm Weather Shipping & Allergy Disclaimer
Please note that ordering items sensitive to melting is at your own risk. Quality upon delivery of these items cannot be guaranteed by Ivybloom Box.
Food Allergy Disclaimer
Ivybloom Box do not create any of the food products sold on our website. Food products provided by Ivybloom Box are produced and packaged by third-party companies, and are generally labelled with possible allergen-containing ingredients by the manufacturer. Any non-labelled food always has a risk of possible allergen contamination. You are encouraged to read the labels before consuming. Ivybloom Box will not assume any liability for adverse reactions to food consumed, including labelled and non-labelled food products.
Skin Allergy/ Reactions Disclaimer
Ivybloom Box do not create any of the skin, bath or beauty products sold on our website. Skin, bath and beauty products provided by Ivybloom Box are produced and packaged by third-party companies and are generally labeled with possible allergen-containing ingredients by the manufacturer. Any non-labelled products have a risk of possible allergen contamination. You are encouraged to read the labels before using these products. Ivybloom Box will not assume any liability for adverse reactions to skin, bath or beauty products, including labelled and non-labelled products.